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Event Details

    Human Connection- A Lost Art In A Noisy World

    Date: June 13, 2017, 7:30am – 10:00am
    Portsmouth Country Club
    80 Country Club Lane, Greenland, NH 03840
    $25 for members, $45 for non-members
    Event Type:
    Monthly Program
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    7:30AM: Registration, Networking, and Breakfast

    8:00AM: SHRA Business, Legal Update, Community Spotlight, Sponsor

    8:30AM: Program

    10:00AM: Meeting Adjourns and Networking

    Effective Communication in the Age of Technology

    Main Idea: Every business is a relationship business.  The best way to build relationships is connecting with people face-to-face.

    Key Points:

    • •There are three parts to communication: verbal (content), vocal (inflection), and visual (body language). Most technology excludes 2 of the 3. Therefore, the opportunity of miscommunication is prevalent.
    • Communication is life’s most important skill. The pervasive use of technology hasdiminished the frequency of human interaction. You stand out in the marketplace by connecting personally with others. 
    • Great communicators understand the necessity to communicate on a personal, face toface level in order to be successful. (Sales people don’t close a sale through email, they get in front of the customer. CEO’s don’t send sensitive messages to the masses, they call a team meeting.)
    • Use of devices in meetings, during conversations and other social events is off- putting and isolates people. 
    • Many jobs today include the use of technology: nursing, physicians, customer service,etc. There is an art to using technology while still connecting with the customer (patient.)

    I have many illustrations, quotes and applications to make this subject come alive.

    Del Gilbert is the founder of Accelerating Excellence. He helps people and companies masterthe human side of business.

    Del has held leadership positions in the healthcare field for the past 35 years. He served as Chief Learning Officer and Director of Organizational and Service Excellence at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 33% in Patient Satisfaction.

    Del holds a Bachelor of Arts in Psychology and a Masters of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer


    Thank you to our Program Sponsor:


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