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Event Details

    Performance Management: A System to Help Increase Individual and Organizational Performance

    Date: April 10, 2018, 7:30am – 10:00am
    Sheraton Portsmouth Harborside Hotel
    250 Market Street
    Portsmouth, NH 03801
    $25 for members, $45 for non-members
    Event Type:
    Monthly Program
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    Title: Performance Management: A System to Help Increase Individual and Organizational Performance    

    Presenter: Susannah Chance, Spectrum Consulting

    Program Details:

    “Let’s get rid of performance evaluations! The managers hate writing them, and the employees find the process a waste of time.”

    The charge to abolish performance evaluations has been heard repeatedly over the last few years. HR’s response is often to push back and defend the process – “we need them for legal reasons, for fairness, to determine compensation, because we need the managers to give feedback at least once a year, etc.”.

    The criticism from managers and employees should push HR professionals to reflect on their organization’s current performance management “process”. Is the evaluation form/meeting a part of an overall process that evaluates employee performance to goals? Is it motivating? Does the performance management process help the organization assess its strengths and weaknesses so that it can make strategic decisions? Does it help both drive performance of the individual and the company?

    In this session we’ll discuss the performance management process and share ideas that may help attendees enhance their performance management systems. We’ll also reference “The Performance Appraisal Tool Kit” by Paul Falcone and Winston Tan, which is one of the books that may be read to receive SHRM recertification credits.  

    Learning Goals:

    • Understand components of an effective performance management process
    • Understand how performance management can assess and drive individual and organizational change and performance
    • Understand that performance management systems must adapt to changing organizational needs

    About the Presenter:

    Susannah Chance is Vice President of Human Resources for Work Opportunities Unlimited, Inc. She joined the company as a Resource Specialist in the Laconia office and was promoted to Regional Vice President of the Dover, NH market, before being promoted to her current position. As Vice President of Human Resources, Susannah is responsible for overseeing the human resource function for Work Opportunities Unlimited, including legal compliance for the company’s operations in Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, Maryland and Florida. She also leads and delivers the Company’s management and supervisory training programs.

    In addition to her responsibilities to the company, Susannah also provides consulting and training services for Spectrum Consulting. While serving a wide variety of industries, ranging from banks to sales organizations to motorcycle dealerships to heavy industry, she also has served towns and municipalities and non-profits.

    Expertise: Supervisory training, harassment training and investigations; compliance reviews; employee handbook preparation and updates; climate surveys; salary surveys; and assistance with the management of workers’ compensation claims.

    Past Experience: Susannah began her career during graduate school as the Program Coordinator of a small biotechnology firm that provided scientific training at locations throughout the United States and Europe.

    Education: Susannah earned BBA and MBA degrees from Iowa State University. Susannah has also earned Senior Professional in Human Resources (SPHR) certification from the HR Certification Institute and Senior Certified Professional (SHRM-SCP) certification from the Society for Human Resource Management.

    Professional Organization/Community Involvement: Susannah is currently the Chair of the New Hampshire Business & Industry Association’s Human Resources Committee, the Chair of the NH Workers’ Compensation Classification and Rating Appeals Board, a member of the NH Workers’ Compensation Appeals Advisory Board, and President of the Gilmanton Iron Works Library Association.

    Personal Experience: Susannah is passionate about animal rescue. She and a friend work with NASCAR teams to bring dogs to NH, and occasionally convinces her husband to fly their small plane to rescue more dogs from shelters. If you talk with her when she’s working from her home office, it’s highly likely that a number of her furry friends will be working with her.

    Registration is now closed. 


    Thank you to our sponsor, Market Street Talent: